Non-Academic Student Complaints

In an effort to resolve grievances or complaints other than those that are academic in nature or involve discrimination or sexual harassment, a student must first make every effort to resolve the matter informally by discussing his or her concerns with the employee, supervisor or department against whom the complaint is initiated within 30 calendar days of the time of the incident.  The person to whom the complaint is presented must respond orally or in writing within 10 business days after receipt of the complaint.

If the matter is not resolved to the student's satisfaction by the employee, supervisor, or department head, the student may submit a final formal appeal to the Vice President supervising the department where the complaint originated. The form for filing the appeal is available online through Section 1 of the Manual of Operating Policies and Procedures website:   

The student must submit this appeal within 10 business days after the student receives the response from the department head.  The Vice President and/or designee will provide a written response to the student within 10 business days of the receipt of the student’s appeal. Decisions at the vice-presidential level will be final.